Shipping Policy
Fast, reliable, and secure delivery nationwide
Last Updated: 14 December 2025
1. SHIPPING COVERAGE
Domestic Shipping
We currently ship to all locations within India, including:
- All major cities and metro areas
- Tier 2 and Tier 3 cities
- Rural and remote areas (where courier services are available)
- Islands and special economic zones
Note: International shipping is currently not available. We are working to expand our reach globally in the near future.
2. SHIPPING OPTIONS AND COSTS
Available Shipping Methods
Free Shipping Offers
- Free standard shipping on orders above ₹499
- Free express shipping on orders above ₹1,999
- Free shipping for premium members on all orders
- Special promotional offers during festivals and sales
3. ORDER PROCESSING TIME
Order processing times vary based on product type and availability:
Processing Timelines
- In-Stock Items: 1-2 business days
- Pre-Order Items: As specified on product page
- Customized Products: 3-5 business days
- Bulk Orders (50+ items): 3-7 business days
Note: Processing time is separate from shipping time. Orders placed on weekends or public holidays will be processed on the next business day.
4. DELIVERY AREAS AND RESTRICTIONS
Serviceable Areas
We deliver to:
- All pin codes covered by major courier partners
- APO/FPO addresses (with additional processing time)
- Corporate offices and business addresses
- Residential addresses with proper accessibility
Delivery Restrictions
We cannot deliver to:
- P.O. Box addresses
- Areas with security restrictions
- Remote locations not covered by our courier partners
- Addresses with incomplete or incorrect details
5. TRACKING YOUR ORDER
Order Tracking Process
- Order confirmation email/SMS sent immediately
- Processing notification when order is being prepared
- Dispatch notification with tracking number
- Real-time tracking updates via SMS/email
- Out-for-delivery notification
- Delivery confirmation
How to Track
- Log into your account and check "My Orders"
- Use the tracking number on courier partner's website
- Click tracking links in notification emails
- Contact customer support for real-time updates
6. DELIVERY GUIDELINES
Delivery Attempt Policy
- Up to 3 delivery attempts at no extra charge
- If delivery fails after 3 attempts, package is returned to us
- Re-delivery charges may apply for returned packages
- Customer will be notified before each delivery attempt
Delivery Requirements
- Someone must be available to receive the package
- Valid ID proof may be required for high-value items
- Signature confirmation required for deliveries
- Safe drop-off not available for valuable items
7. SPECIAL HANDLING
Fragile Items
- Extra protective packaging for fragile items
- Special handling instructions to delivery partners
- Insurance coverage for high-value fragile items
- Immediate replacement for items damaged during transit
Perishable Goods
- Express shipping mandatory for perishables
- Cold chain maintained for temperature-sensitive items
- Same-day or next-day delivery only
- No delivery on weekends for perishables
8. ADDRESS CHANGE POLICY
Address changes are allowed under the following conditions:
- Before order is dispatched from our warehouse
- Within the same city (no additional charges)
- To different city (additional shipping charges may apply)
- Contact customer support immediately for address changes
Important: Address changes are not possible once the order is out for delivery. Please double-check your address during checkout.
9. SHIPPING DELAYS
Common Causes of Delays
- Extreme weather conditions
- Natural disasters or emergencies
- Festival seasons and peak shopping periods
- Strikes or transportation issues
- Incorrect or incomplete address information
Our Response to Delays
- Proactive communication about potential delays
- Regular updates on revised delivery timeline
- Compensation or shipping fee refund for significant delays
- Priority processing once normal operations resume
10. BULK AND CORPORATE ORDERS
Special shipping arrangements for bulk orders:
- Dedicated account manager for orders above ₹50,000
- Flexible delivery scheduling
- Multiple delivery locations for single order
- Special packaging and branding options
- Negotiated shipping rates for regular bulk orders
Contact our B2B team at hitlerabi63@gmail.com for custom shipping solutions.
11. SHIPPING INSURANCE
Protection for your orders during transit:
- All orders automatically insured up to ₹1,000
- Optional additional insurance for high-value items
- Coverage against loss, theft, or damage during shipping
- Quick claim processing and resolution
12. CONTACT INFORMATION
For shipping-related queries:
Email: hitlerabi63@gmail.com
Phone: +91 7092381019
WhatsApp: +91 7092381019
Address: Hitler Abi karode Rd, Adaikkakuzhi P.O Kanayakumari Tamil Nadu 629 153
Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST)